To deliver services to the National Quality Requirements, internal key performance indicators, Care Quality Commission requirements and excellent patient experience outcomes
To work closely with the South West London team within shared queues and responsibilities. Ensuring that a strong relationship is built and maintained across the sites within all levels of the team
Meeting or exceeding the budgeted profit and delivering services to our contractual obligations
To recruit, develop and lead a motivated and high performing team of operational and clinical staff including assuring that all locally employed operational and administrative staff are appraised annually and receive the training and development they require
To ensure that for all local services we have the right number of people with the right competencies, at the right place and time to provide effective services provided by staff that are as fully utilised as possible
To performance management across all staff in order that service quality and efficiency is excellent, and that service improvement is continually sought.
To assist the Medical Lead and Regional Manager to ensure Practice Plus Group complaints and incident investigations are applied locally in a responsive and constructive manner; that helps organisational and individual learning and minimises risks to patients and the local service.
Ensuring that local policies and practice are compliant with business and legal requirement.