Deliver telephone, email and video consultations, assessing patients and determining appropriate treatment, self-care advice, discharge or referral pathways.
Monitor clinical triage queues and assess cases escalated by Service Advisors, Health Advisors and Clinical Advisors.
Manage a wide range of presentations, including adult and paediatric assessments, medication queries and emergency contraception advice.
Provide clinical guidance and support to multidisciplinary colleagues across the urgent care service.
Navigate appropriate patients to home visiting, district nursing and other community, primary or secondary care services.
Manage prescribing requests using electronic prescribing systems and approved formularies.
Maintain accurate, contemporaneous clinical records and ensure compliance with protocols, policies and GMC standards.
Participate in clinical governance, supervision, appraisal, training and continuous professional development activities.
Contribute to safe, efficient service delivery, resource utilisation and real-time operational support within the clinical hub.
Current GMC registration, a vocational training certificate or certificate of equivalence, and inclusion on a Medical Performers List.
Full membership of a recognised medical indemnity organisation and current Hepatitis B immunity certification.
Extensive experience in telephone assessment, triage, home visiting and face-to-face primary care consultations.
Up-to-date knowledge of modern primary care delivery, particularly within urgent and out-of-hours settings.
Excellent communication, listening and record-keeping skills, with a professional and empathetic approach.
Strong ability to work autonomously, manage a demanding workload and make sound clinical decisions under pressure.
A collaborative, flexible and patient-focused approach, with a commitment to clinical excellence, confidentiality and continuous learning.
Please see the Job Description attached to the vacancy for more information.
Successful applications will be contacted by their relevant recruiter. Offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
We reserve the right to close Job Advertisements early, so we recommend applying as soon as possible.
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